Terms & conditions

A booking is confirmed once we've received your deposit and issued written confirmation. The remaining balance is due 8–10 weeks before departure unless your itinerary states otherwise. Bookings made within 10 weeks of departure are payable in full at the time of booking.

We'll accommodate changes wherever a supplier allows it. Airlines, hotels, and tour operators each set their own change and cancellation terms, which we pass on to you in full before you commit to any adjustment.

Cancellation charges are set by the individual suppliers in your itinerary — flights, hotels, and experiences each carry their own terms. We'll always confirm the applicable cancellation schedule for your specific booking before you pay a deposit.

Package holidays booked through Azul Voyages are protected under our ATOL and ABTA membership. This means your money is protected if we or a supplier in your itinerary is unable to deliver the booked travel.

Comprehensive travel insurance is not automatically included in your booking and is strongly recommended for every trip. We can arrange a policy on request or you're welcome to source your own.

We take reasonable care in selecting and arranging your travel, but we are not liable for the acts, omissions, or default of any hotel, airline, or third-party supplier named in your itinerary, except where required by law.

If something falls short during your trip, tell your travel expert or our 24-hour emergency line as soon as possible so we can try to resolve it while you're still travelling. Written complaints after the trip should be sent within 28 days of your return.